The Laptop Company – Shipping Policy

1. Shipping Policy for Physical Products (Laptop Spare Parts)

1.1 Order Processing

• Orders are processed within 2-3 business days after successful payment verification.

• Orders placed after 2 PM IST or on holidays/weekends are processed the next business day.

1.2 Shipping Locations

• We ship across United States.

• International shipping is currently not available.

1.3 Delivery Timeline

• Standard Shipping: 10-15 business days.

• Express Shipping: There is no express shipping service as of now

• Delivery timelines may vary based on location, availability, or courier performance.

1.4 Shipping Charges

• Shipping charge is included in the price of the product, there is no additional or hidden charges in the price mentioned.

1.5 Order Tracking

• Once shipped, a tracking ID is emailed/SMSed. You can track your shipment via the courier’s tracking portal.

1.6 Packaging

• All products are securely packed with protective materials to avoid damage during transit. Fragile items are specially marked.

1.7 Delays and Exceptions

• The Laptop Company is not liable for delays due to:

  • Natural disasters

  • Political unrest

  • Courier company issues

• In case of lost or untraceable packages, we’ll offer a full refund or replacement after investigation.

2. Shipping Policy for Digital Marketing Services

2.1 Delivery Mode

• Digital marketing services (SEO, SMM, branding, etc.) are non-physical.

• Deliverables such as reports, creatives, or dashboards are shared via:

  • Email

  • Google Drive

  • Project management platforms (e.g., Trello, Notion)

2.2 Turnaround Time

• Service timelines are agreed upon in the proposal/contract and vary per project.

• Typically, campaigns or first reports are delivered within 7–10 working days from start date.

2.3 No Shipping Charges

• As these are digital services, no physical shipping charges apply.

3. Shipping Policy for Installation / On-site Services / Remote services

3.1 Eligibility

• Installation services (e.g., laptop parts fitting, IT setup) are available in select cities.

• Availability will be confirmed via email or call after order confirmation.

• it totally depends upon the service and confirmation by the customer whether services can be availed remotely or on-site.

3.2 Service Scheduling

• Appointments are scheduled within 24 hours of order confirmation.

• Clients can request rescheduling up to 24 hours before the scheduled time.

3.3 Service Coverage

• Installation includes basic setup/configuration.

• Extended services (e.g., complex wiring, software integration) may incur additional charges.