SHIPPING POLICY

Effective Date: March 25, 2026

This Shipping Policy applies to all orders placed through The Laptop Company, operated by Techspeed Technologies LLC.

1. Order Processing

  • Orders are processed within 1–3 business days after confirmation

  • Orders are processed during standard business days (Monday–Friday, excluding holidays)

  • Orders placed on weekends or holidays will be processed on the next business day

  • Orders may be subject to additional verification before processing.

2. B2B / Corporate Orders & Payment Terms

For bulk or corporate (B2B) customers, the following payment terms apply:

  • Orders may be processed based on a proforma invoice issued prior to dispatch

  • Shipment will be initiated only after payment has been successfully received and confirmed, unless otherwise agreed in writing

  • In certain cases, approved customers may be offered credit terms (Net terms) subject to prior agreement and internal approval

Net Terms (if applicable):

  • Payment is due within the agreed credit period (e.g., Net 7 / Net 15 / Net 30)

  • Late payments may result in delays in future order processing

  • Invoices are issued electronically upon order confirmation or service completion.

3. Shipping & Delivery Time

  • Estimated delivery time is 3–10 business days, depending on the destination and product availability

  • Delivery timelines are estimates and may vary due to logistics, courier performance, or external factors

  • Delays may occur due to customs clearance or unforeseen circumstances.

4. Shipping Coverage

We offer shipping across the United States and international locations.

Shipping availability may vary depending on product type and delivery destination.

5. Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout

  • Applicable taxes, duties, or import charges are the responsibility of the customer unless otherwise stated

  • Shipping charges are non-refundable, except in cases where the error is on our part.

6. Order Tracking

  • Tracking details are provided once the order is dispatched

  • Customers are responsible for monitoring shipment progress

7. Delivery Responsibility

Customers are responsible for:

  • Providing accurate shipping details

  • Being available to receive the shipment

 

We are not responsible for delivery issues caused by:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept delivery

8. Lost, Delayed, or Damaged Shipments

  • Customers should contact us if a shipment is delayed or appears lost

  • Damaged items must be reported within 48 hours of delivery with supporting evidence

  • We will coordinate with logistics partners to resolve such issues.

9. Incorrect Orders

Customers must verify:

  • Part number

  • Product images

  • Device compatibility

Incorrect orders placed by customers are not eligible for free return shipping and will be handled as per our Return, Refund & Replacement Policy.

10. Partial Shipments

Orders may be shipped in multiple packages depending on product availability or logistics requirements.

11. Non-Physical Deliveries

Shipping does not apply to:

  • Digital products (software licenses)

  • IT consulting or MSP services

These are delivered electronically or remotely.

12. Delivery Failures & Re-Dispatch

If a shipment cannot be delivered due to customer-related issues:

  • The shipment may be returned to us

  • Additional shipping charges may apply for re-dispatch

13. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Continued use of our services constitutes acceptance of any updates.

14. Contact Information

For shipping-related queries:

Email: support@thelaptopcompany.online